SHIPPING
All paper prints are shipped rolled in a rigid mailer, except the 8x10" and smaller prints, which are shipped flat.
Paper and metal prints, gaming mats, are shipped separately from other items in your order. Each of these items are custom-created just for you and shipped directly from our printer.
MADE-TO-ORDER PROCESSING TIME
All made-to-order items (paper and metal prints, gaming playmats) take between 1-2 weeks.
WILL YOU SIGN A PRINT FOR ME?
Yes I can! Please contact me or email Gentledragonillustration@gmail.com for your request.
*I’m also more than happy to sign anything you buy or bring to a convention in person.
DAMAGED/MISSING ORDERS
If your order arrives incomplete or damaged, we offer complimentary replacements within 14 days of your package's delivery date. Please email pictures of any damage to Gentledragonillustration@gmail.com. This helps us file an insurance claim with the postal service. (We'll provide a prepaid return label, allowing you to return the damaged items using the original packaging.)
Any packages that are returned to us that require reshipment will be subject to the cost of that reshipment. Packages are returned for:
- Missing apartment or unit number
- Incorrect address
- Package not picked up from local post office
- Package abandoned at customs
RETURNS + EXCHANGES + CANCELLATIONS
Returns: Are accepted within a month from receiving your package.
Damaged: If your item arrives damaged or something is missing from your shipment, please contact us as soon as possible so we can resolve things!
